Nihonary support

Let’s keep your
learning moving.

Quick answers for lessons, audio, saved words, progress, iCloud sync, ads, Reviews, and purchases. If you still need help, email us directly.

Common questions

Help, in
plain language.

Nihonary has no account system. When reporting a problem, include your device model, iOS or iPadOS version, app version, chapter number, and a short description.

How do lessons work?

Choose a chapter in Library, then move through its illustrated pages. Tap a speech bubble to explore the phrase, play its Japanese audio, and open meaning, usage, grammar, and related-expression notes.

Audio is not playing

Confirm device volume is up and check Silent Mode, Focus settings, and connected Bluetooth devices. Lesson audio is bundled with the app, so it remains available offline. Voices are AI-generated.

Saved words

Tap a phrase token in the lesson panel to save it. Open Saved to search, reveal its meaning, or return to the original lesson. Removing a saved word does not affect chapter progress.

Progress and completion

Use Mark complete on each page. Progress shows completed pages and learning activity. You can reset local page progress or delete the full learning payload from Settings.

Optional iCloud sync

In Settings, turn on Sync learning with iCloud. Sign in to the same Apple Account and enable iCloud Drive on each device. Apple controls delivery timing, so changes may not appear immediately.

Restore Remove Ads

Open Settings → Remove Ads and choose Restore purchases. Use the Apple Account that made the original purchase. Apple processes billing, purchase history, and refunds.

Why did an ad appear?

Chapters 4–40 may show one interstitial before entry. Review pages can be unlocked per chapter by an optional rewarded ad. No ads appear inside manga pages, and Chapters 1–3 have no entry interstitial.

Review is locked

Complete the chapter pages, then choose the offered rewarded-ad unlock. Rewarded Review unlocks stay on that device. The one-time Remove Ads purchase unlocks all Reviews and removes chapter-entry ads.

Before emailing

A quick check.

If Remove Ads is not recognized

  1. Confirm the device is connected to the internet.
  2. Confirm the App Store uses the purchasing Apple Account.
  3. Open Settings and tap Restore purchases.
  4. Restart Nihonary if the entitlement does not refresh.

If an ad or Review unlock does not load

  1. Check the network connection.
  2. Complete any advertising privacy choice presented by the app.
  3. Try again later; ad availability varies by region.
  4. The Review remains locked if the reward is not completed.

If iCloud does not sync

  1. Confirm iCloud Drive is enabled for Nihonary.
  2. Use the same Apple Account on both devices.
  3. Keep Nihonary open briefly on each device.
  4. Check available iCloud storage and try again.

If a lesson looks incomplete

  1. Confirm Nihonary is fully installed and updated.
  2. Close and reopen the chapter.
  3. Restart the app.
  4. Email us with the chapter and page number if the issue remains.

Still need help?

Email the developer.

We aim to respond with practical next steps. Please include only the information needed to diagnose the issue.

support@jolous.com